We want you to be delighted with your shopping and amazed by our outstanding customer service. But if you unhappy in the slightest we would rather know about it. If you have an issue with your delivery, or to return a product or report a damaged product please call 020 7221 1345 or email us at talktous@planetorganic.com

14-day guarantee

If you decide you don't want any item in your order you can return it to us within 14 days in the condition in which it arrived and we will issue you a full refund for the item. (Please note that you will be responsible for the cost of returning the item if it is not faulty).

This does not affect your statutory rights.

Damaged products

Whilst we try very hard to deliver your items to you in perfect condition if you do receive any that are damaged or faulty then we will issue a replacement product free of charge.