FAQs

Placing an order

If you’d like to place an order, find out more about how our deliveries work or where we deliver to, please visit our delivery page here: https://www.planetorganic.com/dispatch-delivery/

Do you deliver to my area?
How do you deliver?
I’m having trouble placing an order
What will my order be packaged in?
What shelf life can I expect from fresh items in my delivery?
Where do I enter my promotion code?
Can I collect or redeem loyalty/Yoyo points on my online order?
Can I use a Planet Organic Gift Card for my online purchase?
When is payment processed for my order?
How can I check the stock of an item online?
Can I add a gift note to my order?
My order is a gift, are you able to hide the prices?

Existing orders

Can I make changes to my order?
How do I cancel my order?
When can I expect my order?
How do I know when my order has been dispatched?
Can I track my order?
My order has arrived damaged
There are incorrect items on my order
There are items missing from my order
What happens if I'm not in when my order is delivered?
How do I dispose of the packaging my order came in?
How do I return Woolcool liners and ice packs?

Returns and refunds

Some of the items on my order are unavailable. Should I expect a refund?
How do I return an item?
How long will my refund take?