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Dairy Free

Dairy Free - contains no ingredients made from the milk of any animal, whether cow, goat or sheep. We do not consider eggs as dairy products.

Certified Gluten Free

Certified Gluten Free - measured and tested as gluten free, for which the threshold is less than 20ppm (parts per million) gluten.

Organic

Organic - certified by one of the internationally recognised organic certifying bodies, such as the Soil Association.

Vegan

Vegan - contains no ingredients of animal origin, including meat and fish as well as dairy products, eggs and honey.

Vegetarian

Vegetarian - contains no meat, fish, poultry, game, shellfish or products of animal slaughter.

Wheat Free

Wheat Free - contains no ingredients made from wheat, spelt or kamut.

No Gluten

No Gluten - made without any gluten containing grains, but not certified gluten free. This applies to foods that are naturally gluten free such as olive oil or almond butter, but which have not been tested.

Returns And Refunds

We want you to be delighted with your shopping and amazed by our outstanding customer service. But if you are unhappy with anything we would rather know about it. If you have an issue with your delivery, or to return a product or report a damaged product please email us at talktous@planetorganic.com.

If you have any other questions regarding your order, please check our FAQs Page

30 Day Returns

If you decide you don't want any non-perishable items in your order you can return them to us within 30 days and we will exchange or refund for the item. Items must be returned in saleable condition. You will be responsible for the cost of return if the item it is not faulty.

 

Damaged Products

Whilst we try very hard to deliver your items to you in perfect condition, if you do receive any that are damaged or faulty then please contact us within 30 days of receipt and we will happily organise an exchange or refund.

 

Returns can be made to any of our stores with proof of purchase, or can be sent to:

Deliveries Returns
Planet Organic
42 Westbourne Grove
London, W2 5SH

Please include your order number when returning items by post. Once we have received the items, please allow between 5-7 working days for your refund to be processed.

Our returns policy does not affect your statutory rights.