Dispatch & Delivery
Collect From Store
Collect from your local Planet Organic store for FREE
We'll email you when your order has been despatched to your chosen store.
You will need to take a print out of your order confirmation email or have your order confirmation visible on a hand held device. Your order will be held at your chosen store for four calendar days.
For collect from Store orders which have not been collected within 4 days of despatch from your chosen store, a refund/replacement cannot be provided for any perishable items which have expired
London Delivery: flexi Saver Slot
Flexi Saver Slots, Including Next Day Delivery
Flexible? We'll deliver on your chosen day (Mon-Fri) between 8am - 5pm.
Next day delivery available for orders placed before 1pm.
Brought to you by our partners, The Organic Delivery Company.
Please ensure that someone is home to receive your order to guarantee delivery.
Pricing for our London Flexi Slot service is as follows:
FREE over £50 / £3.95 on orders under £50
Precise Hourly Slots For Added Convenience, Including Same Day Delivery
Have your order delivered within a fixed 1 hour slot on a day of your choosing, 7 days a week, including same day delivery.
Weekday delivery slots available from 7am until 10pm. Weekend delivery slots available from 8am until 8pm.
Prices range from £9.50 / £15.00
Orders placed for 1-hour delivery are delivered by our partners, Street Stream.
London Fresh Products
Fresh items are only available for delivery via our London Express delivery.
Standard UK delivery
FREE delivery on orders over £50*
Orders under £50* are charged at a flat rate of £3.95
Your order will normally be received within 2-3 days working days. Delivery will be made between 7am and 5.30pm Monday to Friday.
*UK only. This is excluding Northern Ireland, Scottish Highlands and Islands
*For orders over 30kg in weight a minimum delivery charge of £4.95 will be applied on all orders
Next Day UK Delivery
Next Day Delivery: £6.95
EU & International Delivery
- Band 2: £22 delivery charge Ireland, Luxembourg, Holland, Belgium and France, Jersey and Guernsey
- Band 3: £25 delivery charge for Denmark, Germany, Italy, Greece, Portugal, Spain, Austria, Finland and Sweden
- Band 4: £40 delivery charge for Cyprus,Czech Republic, Hungary, Lithuania, Poland, Slovenia, Estonia, Latvia, Romania, Malta, Bulgaria, Slovakia, Switzerland and Croatia
- Band 5: £90 delivery charge for Canary Islands(Spain), Turkey, Monaco, Russia, Belarus and Iceland
International deliveries differ from country to country, but can take up to 6 days.
What if I’m not home?
For fresh items you can enter comments for the delivery driver during checkout with instructions of where to leave your delivery. To guarantee delivery we recommend someone is at home on the day you select for delivery.
For other items, we use DPD for delivery within the UK. When no one is available to accept your delivery a card will be left letting you know that DPD tried to deliver it. An attempt will then automatically be made to deliver it to you on the next working day.
On the card will be instructions on the other options available to collect your parcel, including redelivering at a different time and date, redelivering to a different address, and collecting from your local post office.
Carbon Neutral Delivery
For each parcel Planet Organic sends, a donation is made to the Woodland Trust to offset the carbon associated with delivery. Offsetting enables us to neutralize residual emissions by investing in projects that enable greenhouse gases to be absorbed or reduce the need to burn fossil fuels.
All non-fresh orders to the UK are dispatched via Parcelforce. Parcelforce takes a proactive approach to environmental management - seeking to exceed minimum legal compliance with the majority of their sites accredited to ISO14001.
Environmentally responsible packaging
Corn packing chips, vegetable glues and bubble wrap that biodegrades - our packaging is as green as our split peas.
We think long and hard about what we sell and what we don’t sell, but we also carefully consider what we give away in terms of packaging and disposables. In our stores we use compostable food containers made from sugar cane pulp on our food to go bars, and we were the first UK supermarket to launch compostable carrier bags made from cornstarch. Developing a retail web site and expanding into nationwide deliveries brought a new set of packaging challenges, but we are happy with the solutions we have found, and we hope you will be too.
Your delivery will come in a 100% post-consumer recycled cardboard box, which is made in the UK and printed with vegetable inks.
The tape that holds the box closed is gummed paper, which can be recycled with the box, while the gum is made from plant starch.
We are using recycled paper to pack the items.
Sometimes a bit more protection is needed for fragile goods, but the bubble wrap that we use is biodegradable. It can be reused over and over, but when it finally goes into landfill it will breakdown within a few years, rather than a few millennia. And for the good of the planet, it is actually a moral duty to joyously pop all the bubbles before you throw it away, as it reduces the volume of waste.