Within each store we have the following departments:
This is a fast-paced and dynamic department. It involves a lot of customer interaction and you need to be able to operate effectively under the pressure of conflicting demands, particularly during a busy lunchtime. You will be serving our freshly prepared organic food to customers (which is taken away or eaten in store), making coffees, preparing fresh juices and using a till. You’ll need to be knowledgeable, informing and advising customers on the benefits of the food and juices. You’ll need to feel comfortable building relationships with customers and recommending products that they might like. Food to Go is not for the faint-hearted! However, you will be working within one of the most important departments in the business. Good people in this department get noticed quickly.
GROCERY AND CHILLED
In Grocery you’ll be helping with stocktakes, ordering products, dealing with suppliers, receiving and checking deliveries, stocking shelves and making sure the shop floor looks great. You’ll be sharing your knowledge with customers, answering queries and making recommendations. You might be asked to help out elsewhere too, so you’ll need to be flexible. You’ll also help on tills.
This department takes a particular attention to detail and a pride in presentation. You’ll be responsible for creating attractive, immaculate displays of fresh fruit and vegetables. You’ll be ensuring that the quality of produce on display is excellent and ensure that you order the right quantities of stock. You’ll be advising customers so you’ll need to know what is in season.
Our tills people are the last point of contact with our customers so it’s really important that they leave with a positive impression. You’ll need to feel comfortable engaging with our customers, welcoming them in a friendly way with eye contact and a smile. You’ll feel at ease making conversation where it is appropriate. Equally, you’ll need to be fast, efficient and pro-active in calling for assistance on tills when needed to deal with queues.
This department requires specialist knowledge. To work here you’ll need to have, or be working towards, a qualification in naturopathy, homeopathy, nutrition or other related subject. You’ll be advising customers on the benefits of supplements, organic skincare and bodycare products. These people are the experts of our stores.
We have a central production kitchen at Westbourne Grove and kitchens within each store. All of our organic kitchens (with the exception of our Torrington Place store) are in-house and run by Planet Organic. They are Soil Association certified which requires the highest standards. You’ll be working with quality organic ingredients and preparing delicious, innovative and nutritious dishes for sale in our Food to Go departments. Whether you are a Kitchen Porter, Commis Chef, Chef de Partie, Sous Chef or an Executive Head Chef, you’ll play a vital part in our fresh food operations.
This department processes orders through our website for home delivery. You’ll be advising customers, picking, packing and co-ordinating deliveries. The department is based in our Westbourne Grove store.
Our Head Office is based above the Westbourne Grove store in Bayswater, London. A variety of departments operate from here including: Buying, Marketing, Finance, IT and Human Resources.