FAQs

Placing an order

If you’d like to place an order, find out more about how our deliveries work or where we deliver to, please visit our delivery page here: https://www.planetorganic.com/dispatch-delivery/

Do you deliver to my area?
How do you deliver?
I’m having trouble placing an order
What will my order be packaged in?
Where do I enter my promotion code?
Can I collect or redeem loyalty / Yoyo points on my online order?
Can I use a Planet Organic Gift Card for my online purchase?
When is payment processed for my order?

Existing orders

Can I make changes to my order?
How do I cancel my order?
When can I expect my order?
How do I know when my order has been dispatched?
Can I track my order?
My order has arrived damaged
There are incorrect items on my order
There are items missing from my order
How do I dispose of the packaging my order came in?
How do I return Woolcool liners and ice packs?

Returns and refunds

Some of the items on my order are unavailable. Should I expect a refund?
How do I return an item?
How long will my refund take?